FREQUENTLY ASKED QUESTIONS
We are here to help! Read through our FAQs for your answers.
What is an aerial obstacle/aerial adventure course?
Anaerial adventure courseis an obstacle course set high up in the trees! It requires a bit more physical exertion than a standard zip line tour. Our course has six different levels that get more wobbly and higher up as you progress. Access to all courses is included in your adult aerial park admission. Each course has a series of unique obstacle elements such as ladders, tight ropes, balance beams, and wobbly bridges. Each course includes at least one zipline. Note that these zip lines are shorter than the lines on the zip tour, and that you need to complete obstacles to get to the zip lines. The objective is to move from platform to platform while fully secured with harnesses at all times. Our park has no motorized rides or activities. Your participation is the key element for a thrilling, exhilarating, and fun day. This is a physical activity and guests with medical concerns should consult their physician prior to participating.
What is a zip tour?
A zip tour generally involves riding metal cables on a trolley from one point to another. Our Zip Tour,one of our many adventure options here at Tree to Tree, includes six lines, a bridge and a rappel. It is privately guided with two certified guides for each group of eight to nine participants. Our longest line is over a quarter mile long and our highest platform is about 85 ft. up in the air. When a tour is full, it should last for about two hours. Our guides handle all of your equipment, clip you in for departures and utilize a breaking system for arrivals, so you get to sit back and enjoy the ride up in our tree canopy. Please note that this is a physical outdoor activity and guests with medical concerns should consult a physician prior to participating.
Are Reservations Required?
Yes. Reservations are made on a first come, first served basis. Without confirmed reservations you most likely will not go up into the trees. Simply leaving a message or sending an email does not confirm your reservation, as we need to make sure we have adequate staffing for your time slot. Please allow time, usually within 24 hours, for us to respond to your request. You should arrive 15 minutes prior to your reservation time for check-in at our welcome center. Your time limit begins at your reservation time.BOOK NOW
What should I know before I arrive?
- Wear closed toed shoes, no open toed sandals or flip flops.
- Long hair needs to be in ponytail.
- Dress appropriately for the weather. We are open rain or shine and will only close due to high winds or lightning.
- Wear something comfortable for climbing. You will be required to wear a harness. Baggy clothing is not recommended.
- You are going to be outside, so expect dirt, pollen and tree sap. You will probably get some on your clothes.
- You don’t have to go stop at the Scoggins Park/Hagg Lake booth for a parking permit, unless you will be spending time at the lake before or after visiting Tree to Tree. You can take the lane on the right that bypasses the booth at the entrance to Hagg Lake.
- You should arrive 15 minutes prior to your appointment time for check-in. Your time limit begins at your reservation time.
- We do sell gloves for $2, though they are not required.
- Get ahead. Complete a Smartwaiver Form before you arrive.
What is your Cancellation Policy?
We require a 48-hour modification notice prior to your reservation in order to make changes to your reservation. We do not allow cancellations, only changes to booked reservations. Changes are not confirmed until you have received confirmation from a reservation specialist. This also applies if you have gift cards, as we reserve the harnesses for you and turn away other guests when fully booked.
What is the Proper Attire?
Closed toed shoes, such as sneakers, hiking boots, and closed toed sandals, are all permissible. No open shoes of any kind are allowed on the course. Shorts or long pants are fine, but remember we are in the trees, so beware of sap, dirt, bugs and pollen! Also, if you decide to wear shorts, we recommend at least mid thigh length as your harness has leg straps that are generally uncomfortable rubbing on bare skin. Some people prefer gloves, and we do not sell them. If you think you might want them, bring them. We recommend gardening or work gloves, but any gloves will do!
We do sell gloves for $2, though they are not required.
What are the Height/Weight Restrictions?
Aerial Obstacle Course: Weight max: 300 lbs, maximum girth at waist: 46″ (for harness). Ages 7-9: have access to the first 4 (of 6 total) aerial obstacle courses. Must be able to REACH a height of 60″ (5 ft). Will probably need/want a parent or guardian up in the trees as well. Ages 10+ have access to all 6 courses.
Zip Tour: Weight requirement: 75 – 250 lbs. All zip tour participants will be discreetly weighed upon arrival.
Do I need a parent release to bring minors?
Yes. Anyone under 18 must have the participant agreement signed by a parent or legal guardian if going into the trees. One adult must stay on the property while minors play in the trees.
Find our onlinewaiverhere
Do you allow Cameras?
Hand held cameras are not allowed up in the trees for safety reasons, unless they have a way to be secured to your body. However, you are welcome to take pictures from the ground. Please be courteous to other participants, and do not disrupt the flow by lingering on the elements for the “perfect pose.” Each course ends on the ground, allowing you to grab your camera and take some shots of your companions who are still up in the trees. We do allow helmet mounted cameras.
Is T2T located on Hagg Lake and is a park pass required?
Yes, we are located on Hagg Lake, but no Park Pass is required while on our premises. Stay in the right lane to bypass the booth on Scoggins Valley Road and turn right onto Nelson Road. However, if you plan on visiting one of Hagg Lake’s many parks before or after your visit you are going to want a park pass.
How safe is your park?
Safety is our number one priority at Tree to Tree. We have the best safety gear, a safety (belay) line that you remain connected to at all times, and an infallible locking carabiner (smart-belay) system to avoid any user error. We also have many procedures in place for your safety. Certified guides provide a training orientation to teach you about the course and your gear. Guides who have undergone extensive training are always watching the course. We also have many attentive staffers for any questions or concerns you may have that we have not already addressed. Feel free to give us a call if you have any other questions. (503) 357-0109.
May I bring my own climbing equipment?
For insurance purposes, you must use our equipment while at the park.
Is the park certified?
Yes. Tree to Tree Adventure Park meets all ANSI standards.
What are your hours of operation?
The park will be open from the beginning of March through the week prior to Thanksgiving. We open around 9 am and the last group will go out a no later than 3 hours before sunset for safety reasons.
Do I have to be really physically fit to do the courses?
Generally, the Aerial Adventure Course is more physically engaging than the Zip Tour.
The Aerial Adventure Course allows you to choose your own comfort level and, to some extent, the level of physical exertion. Each course level ends on the ground, so you can decide whether you want to move up to a more difficult level, redo the level you just completed, or call it a day! The objective is to move from platform to platform over various obstacles, while fully secured with harnesses at all times.. Our park has no motorized rides or activities. Your participation is the key element for a thrilling, exhilarating and fun day. This is a physical activity and guests with medical concerns should consult their physician prior to participating.
Please remember that the Zip Tour is an outdoor adventure experience. You will be required to wear a harness that holds your safety equipment, which weighs about 10 lbs. You will also be required to do a bit of walking up to the start of the zip tour while wearing this gear. However, after your walk, you will be able to sit back and enjoy the ride.
What’s the price of admission?
Prices for each course, combo packages, specials and coupons are listed under each section in the Adventures tab or under the Specials & Events tab. Discounts and specials are not combinable.
We regularly offer these additional discounts:
- 10% Military discount for anyone with military ID. Call to apply discount.
- 10% Senior Discount (65 or older). Call to apply discount.
What if the weather is bad?
We are open rain or shine! However, the park will close during high winds or lightening for your safety. Give us a call if you are concerned about the weather and your reservation!
What equipment is provided?
Harnesses and helmets are provided.
Important note: The family and staff of T2T respects and appreciates all of our guests and expects our guests to respect our equipment. Any participant who damages equipment will be responsible to pay for that equipment. This includes damage from personal bodily fluids.
We do sell gloves for $2, though they are not required.
Do I have to go through Orientation again if I’ve already been to your park?
Yes. We update equipment and procedures as necessary; therefore, you must go through orientation each time to ensure you are aware of all current information.
Are private and group experiences available?
Our certified guides provide training during your orientation at our park. Private tours with one of our guides are available for a fee with advance reservations. Our park is designed for each guest to discover his or her inner child and explore at their own pace. Guides are not intended to be instructors, nor do they provide physical assistance with activities.
Private Zip Tours: We generally have 8 spots available for the public. If you would like a specialty tour for your smaller group, it may be possible if there is availability and the difference is paid.
Are there special rates and offers?
Most special events and offers are available on our website, newsletter, and/or social media.
Sign up for our newsletter. (Don’t worry we won’t spam you and you can unsubscribe at any time.)
What if I want to go, but don’t want to participate?
You can appreciate the forest and the natural beauty of our 26 acres with both feet on solid ground by walking our trails or just sitting and watching the adventurers above. Please be aware of the potential for poison oak and other wildlife. If you plan on roaming, please sign a waiver. We have multiple picnic tables, a fire pit, and chairs available for resting. Whatever your comfort level, you will find lots to enjoy at Tree to Tree!
How can I contact you?
Our email address firstname.lastname@example.org. Our phone number is (503) 357-0109.
What if I’m running late?
Give us a call: (503) 357-0109.
It is our policy to have guests arrive 15 minutes before their tour to check in and get situated. Your punctual attendance is important. If you are late for your tour/orientation or you do not show up, you will not be refunded and your tour/orientation will most likely leave without you. We will do our best to fit you in on a later tour, but we cannot guarantee availability and you might have to come back another day. We may have turned away other participants to reserve a harness for you. Please be respectful and plan accordingly for traffic and other hold ups.
Can I get a refund if I don’t want to proceed onto a course or tour?
If you do not proceed onto a course or tour immediately following the end of your training session, you will NOT receive a full refund. Once you finish your training and you start on any of the courses or begin your tour, you will have forfeited any refund options.
What if I’m allergic to bees or something else?
You are out in the woods at Tree to Tree, and bees are not abundant but can be found on the premises. We also have snacks and drinks available for purchase that might include tree nuts or other food allergens. If you have an allergy that requires an EpiPen, please bring your own, as Tree to Tree does not have them available. If you have asthma, please come prepared with an inhaler as we do not have any to provide. If you have other allergies, questions, or concerns, please consult with a doctor before participating. Please notify staff of your allergies immediately upon arriving to our park.
Can I bring food or drinks?
Yes, you may bring food and non-alcoholic beverages to our park and we have plenty of picnic tables and other areas to rest and eat. We also have some snacks and drinks available in our Welcome Center for purchase, as well as a water spigot for drinking and refilling water bottles.
How can I purchase a gift card?
Call us at (503) 357-0109 to inquire about gift cards. They will also be available directly for purchase in our Welcome Center. We have merchandise available to commemorate your visit to our park as well.
You guys are awesome, how can I work for you?
Check out our employment page,here. 🙂
What is a zip line?
A zip line is a cable that extends between two fixed points and is typically used to transfer someone or something on a trolley from one fixed point to the next. Our fixed points happen to be trees (Tree to Tree, get it? Hehe). A trolley is then placed on the cable, hooked to a participant, and ridden from the start point to the end point of that cable.
What if I’ve never done this before?
Perfect! No prior experience is necessary. Everyone who participates goes through orientation and training prior to going up in the trees.
Should I tip my guides?
If your guides did a great job and you had a good time, then yes!
What equipment will we be wearing?
Aerial Obstacle Course: harness, Clic-it SSB’s (we call them lobster claws), and a zip trolley.
Zip Tour: harness, Clic-it SSB’s (lobster claws), zip trolley, and handlebars.
How long does it take?
The zip tour typically takes around 2 hours. The aerial obstacle course admission includes a 3 hour time allotment, but you are not required to stay that long.
How many zip lines are there on the zip tour?
There are 6 lines on our zip line tour. It takes about 2 hours to complete and our longest line is over a quarter mile long.
How long has T2T been in business?
We opened in May of 2010.
Do we have to hike?
Zip Tour – There is a little bit of hiking up to the zip lines, yes.
Aerial Obstacle Courses – Nope, you will be climbing though!
What can I do with my family?
For a more physical experience:
We recommend the Aerial Obstacle Courses for anyone ages 7 and up.
For a more “sit back and enjoy the ride” experience:
We recommend the zip line tour as long as everyone weighs between 75 – 250 lbs. (Weight restrictions are strictly enforced, you will be discreetly weighed upon arrival.)
What are the options for my young adventurers?
Hereare the options for your young adventurers.
What if I have a medical condition or concern?
It depends on your condition. We cannot provide medical advice to participants. Consult with a doctor prior to coming if you’re not sure. You can also give us a call if you’d like to know more about the nature of the experience prior to reservation. (503) 357-0109.
- Here’s what we can tell you:
- If you are pregnant or may be pregnant, you are not allowed to participate.
- If you have bee allergies, bring your necessary medication and/or epipen.
- Hip/Knee/Leg related injuries or recent surgery? Let us know. We can probably accommodate you on our zip tour.
- Poison Oak is native to this area. We do our best to remove most of it, (and you’ll spend most time up in the trees anyway) but please stick to the trails and be aware of your surroundings.
What is the Tree Top Plunge?
Climb to a platform 65′ in the air and make a leap of faith. You will be attached to a device that allows you to freefall for about 20 ft, before slowing you down to the ground. Are you brave enough to take the plunge? Clickherefor more information.
What are the Racing Zip Lines?
Two ziplines side by side! Great for racing your friends! Clickhere for more information.
What is Monkey Grove?
Monkey Grove is comparable to rock climbing on trees! We have three different trees available to climb that are hooked up to auto belay devices. Climb up as high as you’d like (up to 40 ft.) and jump off! The auto belay system will slowly lower you to the ground.
Tree to Tree is an aerial obstacle courses. There’s a few big differences between aerial obstacle courses and high ropes courses. An Aerial obstacle course is an individual challenge, where high ropes courses are designed with team building in mind. Read more on that and other differences here.
Do I need to watch my kids?
Yes. You are responsible for your children at all times. Depending on availability we do offer guides for hire at an additional hourly rate to help your child through the courses.
Do I have to sign a waiver?
Yes, we require everyone on the grounds to sign a waiver, even if you are not going up into the trees. Parents/Guardians need to sign for anyone under 18. You can fill out a paper waiver when you get here, or complete and submit one online.
Here’s the link to our onlinewaiver.
Are you on social media?
Can I bring a GoPro?
Yes, of course!
Do you have places I can store my valuables?
During our peak season we have lockers available for $0.50. (usually around June – September) You can also leave items in your car and we can hold your keys for you.
Should I have things in my pockets?
We recommend having your valuables safe on the ground or in your car, but if you’re more comfortable having them on you, zipper pockets work best!
What if I need to use the restroom mid adventure?
If you need to use the restroom, please take your harness completely off and leave in care or view of a guide. Once you are done, put your harness back on and check in with a guide to make sure it is properly fitted before going back up in the trees! If you have an accident while wearing your harness, you will be required to pay for that harness, and, no, you can’t keep it.
Can I smoke on the premises?
We strictly enforce a no-smoking policy on our premises, for the safety of our park, staff and other participants. We would no longer be Tree to Tree if a cigarette, match, or similar, accidentally started a fire that burned down our park.
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